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There are no charges or contract period for charity registration (or Non-profit/NGO/Fundraising event) on the CharitySaver website, however there are certain mandatory terms & conditions, which we have set out below.
In the context of this document, the words “charity” and “charities” refer equally to a charity a Community Interest Company (CIC) or charitable Non-Profit organisation. Unless specifically stated otherwise, CharitySaver and charitysaver.org refers to CS Worldwide Support CIC, who operates the charitysaver.org website.
- CharitySaver makes no guarantee as to the number, or value of donations the charity may receive via CharitySaver.
- Whilst a charity is able to register directly online via the charitysaver.org website, it will not become active on the site until approved by the charitysaver team. Approval is subject to certain minimum requirements and charitysaver.org reserves the right to delete any account where the charity fails to meet these requirements.
- Charities that register on the CharitySaver website are recommended to make their membership known to their supporters via their website and normal communication methods in order to gain maximum benefit from their registration. To aid them in this respect they are allowed to display the CharitySaver Member logo on their website and CharitySaver will supply, on request, draft social media templates for the charity to use or adapt. The charity is unlikely to receive the full fundraising benefit of the CharitySaver website if it does not direct donors to the website.
- By entering a Logo on it’s CharitySaver dashboard, the organisation gives CS Worldwide Support CIC (or it’s services provider CS-WW.COM Ltd) the right to display that logo on any of it’s linked websites as an organisation that has used or registered to use a CharitySaver service.
- CharitySaver will carry out marketing to attract new donors to the site, but whilst CharitySaver has international reach it does not warrant, guarantee nor accept any obligation that such marking will attract donations to any specific charity listed on the site. Attracting donors and donations to take full benefit of listing on the CharitySaver site, and the financial savings therein, shall remain the responsibility of the charity.
- It is the responsibility of the charity to ensure that it’s information is current, and to make any changes necessary via the charities dashboard. In respect of donations paid, CharitySaver cannot accept any responsibility where the charity has provided incorrect bank details, or failed to advise of any change in bank details.
- When using any service from the charitysaver.org website, your contract for that service is between you and CS Worldwide Support CIC unless specifically stated otherwise. The sole exception to this is the Google Grant service, which is provided directly by CS-WW.Com Ltd
- In the event of a donation payment being made to an wrong bank account due to incorrect bank information being supplied by the charity; CharitySaver will attempt to recover the monies from the bank, but shall bear no liability should the monies be unrecoverable. Should monies go to a wrong account, not owned by the charity, as a result of an error by CharitySaver, then CharitySaver will replace such monies to the charity regardless of any recovery attempt made to said bank account. Where a donor seeks to recover their donation by use of chargeback, CharitySaver will attempt to mediate/challenge such application and, if unsuccessful, will recover the amount claimed back (plus our card processors chargeback fee) from the charity.
- CharitySaver will pay donations received from the card processing company, less any applicable card processing fees, to the charity on a twice monthly basis, calculated on donations received into our bank between the 1st and 14th of the month, and the 15th to the last day of the month. Payments are normally made in the first full week after the 14th (15th to end of the month period) and the first full week after the end of the month (1st to 14th period). Automatic Payments are subject to a de-minimus level of £100, but payment of smaller amounts may be requested, but payments of under £100 will be subject to an admin fee of £15.
- Where donations are under the de-minimus amount, such donations will be rolled over until the amount due for payment has reached the de-minimus amount. In the month of December there will be only one payment of donations collected for the charity due to the Christmas holiday period. Where a donation is completed but withheld by the card processing company, that donation shall show in the charity’s dashboard report, but shall not be payable to the charity until it has been released by the card processing company.
- Where any international banking charges are payable, we shall deduct the charge levied by our bank from the amount payable. Currency exchange rate variations and any receiving bank charges are the responsibility of the charity being paid.
- Once registered, you are able to track donations via your CharitySaver dashboard. The donation amount due to the charity is shown after deduction of standard, local card fees only. Our card processing provider charges a premium on corporate and non UK issued cards (1.9%), and any such charges will be deducted when payment is made to the charity. Where an international payment is paid to the charity CharitySaver will deduct the banks fixed fee of £15 from the amount being paid.
- If the receiving charities bank account is a local USA or Australian bank account, we may pay from our USA or Australian bank accounts. In such cases the £15 fee (s.12 above) shall be replaced with the banks currency transfer fee instead.
- Where you request goods or services via our enquiry form or via CharitySaver by any other means, any resulting agreement/contract is between yourselves and the CharitySaver partner providing said goods/services. In the event of any dispute CharitySaver is happy to mediate but shall not incur any liability in respect of the transaction(s) between the charity and the service provider and any such mediation shall be at the discretion of CharitySaver and without legal liability.
- Where the charity has obtained good or services from CharitySaver directly, even if such goods/services have been supplied by a CharitySaver partner, and payment for said goods/services remains outstanding then (at our discretion) CharitySaver may use any donations held for the charity, to make full, or part, payment of the outstanding debt.
- Where a charity requires CharitySaver to make Gift Aid claims on their behalf, it is the responsibility of the charity to ensure that the necessary tax account information is supplied to CharitySaver in advance.
- CharitySaver applies an ethical standard to charities that list on the CharitySaver website. We do not accept discrimination of age, race or gender, neither do we accept actions designed to restrict or remove free speech, nor those that restrict the rights of others.
- Account closure – CharitySaver reserves the right to remove a charity from listing on our site where we believe it has acted contrary to our ethical standard. We also reserve the right to remove charities that are inactive, where we believe a charity is no longer operating, or where we believe the operators/trustees are running it for personal gain. finally, we will remove a charity where it fails our risk assessment – for example; having multiple chargebacks, card fraud alerts etc (for security we do not identify our risk assessment proceedures)
- Closed Account Donations – Where a charity account is closed as a result of failing our risk assessment, charity no longer operating or a charity being used for personal gain, then any outstanding donations will be held until after the chargeback claim period has passed. After this, any balance (after deducting any chargeback fees) will, at our discretion, will be used to help provide support to charities offering similar services or (e.g where a charity has closed) be paid out to the charity’s nominated charity.
- Where a charity deletes their account – A charity is able to request deletion of their account via their dashboard. By choosing to do this the charity will delete all donations, donor records, news and fundraising events from our database, so we recommend that all data is collected before taking this step.
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