CharitySaver is committed to respecting your privacy when we use your personal data. We use your data as described below to allow you to use CharitySaver, enhance your experience using our platform, maximise your giving network and ensure that no good cause goes unfunded (and of course comply with applicable data protection laws!)

Who Are We?

Whilst CharitySaver operates across a number of countries, when you access CharitySaver in these countries, CharitySaver’s service is provided by the following relevant entity:

  • in the United Kingdom, by CS Worldwide Support CIC, an entity established under the laws of England and Wales, with its registered office at 6 County Business Park, Darlington Road, Northallerton DL62NQ;

You can contact CharitySaver via ad***@Ch**********.com or by writing to the address listed above. This Policy applies to our collection and use of your data in connection with our services, like (the “Services”).

How to Reach Our Data Protection Officer?

To contact CharitySaver’s Data Protection Officer regarding our processing of your personal data, click here.

How Do We Notify You of Changes to this Policy?

We keep this Policy under regular review and place updates on

What Are Your Rights?

CharitySaver recognises that your personal data belongs to you and we don’t wish to use it in ways that you don’t want us to.

If you have created an account, CharitySaver will retain your email address and any other information you enter on your account screen until such time as your account is closed. Charitysaver does not use your data in anyway other than for the maintenance of your account, or for occasional email updates regarding our services

  • You can ask us for a copy of the information we have about you
  • You can ask us to correct any incorrect data we have about you and you can also update your account details yourself at any time by visiting your CharitySaver account
  • You can ask us to delete your data
  • You can ask for your data in a common, machine-readable format
  • You can object to any processing we do on the basis of legitimate interests
  • You can ask us to restrict the processing of your data

To exercise any of the foregoing rights, click here. Note that some of these rights may not be enforceable in your jurisdiction and some aren’t absolute—for example, we may not be able to forget you if we have to keep some of your data to comply with the law—but we’ll evaluate your request in accordance with applicable data protection laws. CharitySaver will respond to your request within one month of receiving it. Also, note that if you’re located in the UK or the EU, you have the right to lodge a complaint with the UK Information Commissioner’s Office or the supervisory authority in your country of residence or place of work.

What Data Do We Collect?

We don’t receive any personal data about you other than what you provide us by creating an account.

When you create a CharitySaver account: We will collect basic contact information about you to set up your account you so you can make donations or raise funds. This will include your name, address and email address. We will also ask you to register a username and password so you can gain secure access to your account in the future.

We enable you to set an image for your CharitySaver profile and this image is shown as a thumbnail next to all of your actions on the platform, unless you have chosen to hide your name and photo from the public when you donate.

When you make a donation: To enable us to process donations, we use a payment gateway service (Stripe) that will collect basic payment information as well as your name, home address and email address in order to process your payment. Charitysaver does not collect financial information beyond the amount of your payment and the data (name address etc) that you enter on our donate form

When you create a Fundraising Page: We will use the details you provided when you set up your account to create your Fundraising Page.

When you use the Services: We also collect information about your use of our Services, including your IP address, mobile device identifier, how much time you spend on the site, and what you do, like or view. We do this through the use of cookies. To read more about our use of cookies, please refer to our separate cookies page.

What Happens If You Don’t Want Us to Have Your Data?

You are not required to provide personal data to us. Note, however, that your failure to do so may affect our ability to provide the Services you request. For example, we are unable to process your donation to a fundraiser if you do not provide your payment information.

How Do We Use Your Data?

CharitySaver uses your personal data to provide the services you request, to personalise your CharitySaver experience, to send you communications and to enhance your ability to raise funds for the causes you care about.

Services Requested: We use your information to provide our Services to you:

  • using your account data to enable you to take advantage of our platform’s features, like setting up a Fundraising Page
  • processing donations and claiming Gift Aid,

With Whom Are We Sharing Your Data?

We may disclose your data to our affiliated organisations and subsidiaries, and to service providers who render services to us or you on our behalf. We also may disclose your information if required by law, requested by law enforcement authorities or to enforce our legal rights, such as pursuant to a subpoena or to HMRC when you claim Gift Aid. We may share your information in connection with a sale or reorganisation of CharitySaver, but in any such case, the terms of this Policy will continue to apply.

Our service providers include:

  • banks and payment providers - to authorise and complete payment transactions;
  • organisations within the payment card industry - to help prevent online fraud;
  • IT, information security and cloud services providers – to help us provide the Services and keep your data safe;
  • communication providers – to assist us with the processing and delivery of email and other communications;

We also share your personal data with charities as follows:

  • Charities: We share with charities and not-for-profits who are registered with us details about donations made to them, including your personal data (such as your name, email address and postal address). Charities and not-for-profits who are registered with CharitySaver also have access to data about Fundraising Pages created by our users so they can understand what they are receiving.

How Do Charity Partners Use My Data?

As stated above we will share your personal data with the charities to which you donate. When we pass your information to charities, they also become a controller with respect to such personal data. This means that they’re responsible for their own compliance with data protection laws when they use your personal data, and all such use is subject to the charity’s own privacy notice. CharitySaver is not responsible for charities’ use of your personal data or the charities’ compliance with applicable laws. You are entitled to ask a charity to remove your personal data from their records.

If you want to change your preferences for a charity to use your data (to contact you or otherwise), please contact the charity directly.

Note that charities receive information about supporters from lots of different sources. We’re not the system of record for our charity partners, so we can only collect your donations on our platform. We cannot reflect any changes in your consent preferences that you make directly with the charity.

How Do We Use Personal Data of Our Partner Users?

If you work for a charity or company that has a business relationship with CharitySaver, we use your data in slightly different ways than for individual users of the Services.

We collect a business user’s name, work email address, office number and fax number. We use this data to enable you to sign into your business’ account and to access charity reporting. In addition, we may use your data to perform business services you request. Finally, we will send you the following email communications: operational emails, customer service emails and business marketing emails. When you log into your Notifications Centre, you can opt out of receiving emails from us, other than service emails related to your requests.

How Long Do We Keep Your Data?

We keep your personal data in an identifiable form for as long as we have a legitimate reason to use the data and as required by law.

Children’s Data

We do not direct the Services to users under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us at ad***@Ch**********.com.

Users Located in the UK and European Union

In addition to the foregoing, the following provisions apply to our users located in the UK and EU.

On What Legal Bases Do We Process Your Data?

We process your personal data on a variety of legal bases depending on the use. For example, we will only process your personal data to send you direct marketing if we have your consent and you can withdraw this consent at any time by visiting the Notifications Centre and opting out of receiving such emails. Sometimes it is necessary to process your data for us to comply with our legal obligations, like when we send Gift Aid information to HMRC.

How Are We Using Your Data Based on Our Legitimate Interests?

We may process your personal data for the purposes of our legitimate interests, provided that these uses aren’t outweighed by your rights or interests. For any uses we justify on the basis of legitimate interest, you have the right to opt out of such processing here.